Shipping Policy
Welcome to bmartcart.
This Shipping Policy explains the terms under which we deliver household items and tools purchased through our online store in India.
By placing an order, you agree to the terms outlined below.
- Coverage & Serviceable Locations
- We currently ship across India to all serviceable PIN codes supported by our courier/logistics partners.
- Certain remote or restricted locations may have limited delivery service or longer timelines.
- International shipping is not available at this time.
- Order Processing Time
- Orders are usually processed within 1–2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- In case of bulk orders or customized requests, additional processing time may apply (customer will be notified).
- Shipping Timelines & Delivery
- Standard delivery timelines: 3–7 business days within metro cities; 5–10 business days for other locations.
- Delivery times are estimates and subject to delays due to courier partner logistics, weather conditions, strikes, or government restrictions.
- Customers will receive tracking details via email/SMS once the order is dispatched.
- Shipping Charges
- Free Shipping: Applicable for orders above ₹699 (within India).
- Standard Shipping Fee: ₹80 for orders below the free shipping threshold.
- Any special delivery request (express shipping, same-day delivery) may attract additional charges, subject to availability.
- Packaging & Handling
- All products are carefully packed to prevent damage during transit.
- Fragile household items will be shipped with protective packaging.
- Tools with sharp edges are dispatched in secured, tamper-proof packaging as per Legal Metrology & safety norms.
- Order Tracking
- Once dispatched, customers will receive a tracking ID to monitor shipment progress.
- Tracking can be done through courier partner’s portal.
- Delivery Attempts & Re-Delivery
- Courier partners will attempt delivery up to 3 times at the shipping address.
- If unsuccessful, the order will be returned to us. Reshipping may require additional charges.
- Damaged / Wrong / Missing Items
- Customers must report any damaged, defective, missing, or incorrect products within 48 hours of delivery by emailing support@bmartcart.com with proof (photos/unboxing video).
- Upon verification, we will arrange a replacement or initiate a refund as per our Return & Refund Policy.
- Legal Compliance
This Shipping Policy is in accordance with:
- Consumer Protection Act, 2019
- Consumer Protection (E-commerce) Rules, 2020
- Legal Metrology (Packaged Commodities) Rules, 2011
- Applicable provisions of the Information Technology Act, 2000
- Customer Support
For shipping-related queries, please contact us:
📧 Email: support@bmartcart.com
📞 Phone: +91-8866172624
🕒 Working Hours: 10:00 AM – 6:00 PM (Mon–Sat)
