At bmartcart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website www.bmartcart.com.

1. Information We Collect

We may collect the following types of information:

1. a) Personal Information

• Name, email address, phone number, billing/shipping address.
• Payment details (processed securely through third-party payment gateways).

1. b) Non-Personal Information

• IP address, browser type, device information.
• Cookies and browsing data (pages visited, time spent, etc.).

1. c) Sensitive Personal Data (as per IT Rules, 2011)

• Bank account/UPI details (for refunds).
• Login credentials (secured and encrypted).

2. How We Use Your Information

We use customer data to:

• Process and deliver your orders.
• Provide order updates, invoices, and customer support.
• Improve website functionality, performance, and security.
• Send promotional offers, discounts, and newsletters (only if you opt-in).
• Comply with legal requirements under Indian law.

3. Sharing of Information

• We do not sell or rent customer data to third parties.
• We may share information only with:
  • Courier & logistics partners (for delivery).
  • Payment gateways (for secure payment processing).
  • IT/security vendors (for fraud prevention).
  • Government or regulatory authorities (if legally required).

4. Cookies & Tracking

• Our website uses cookies to enhance browsing experience, remember login sessions, and personalize recommendations.
• You may disable cookies in your browser settings, but certain features may not work properly.

5. Data Security

• We follow reasonable security practices as per IT Act, 2000 & DPDP Act, 2023.
• Data is encrypted during transmission (SSL/HTTPS).
• Access is restricted to authorized personnel only.

6. Data Retention

• We retain your data only as long as necessary for providing services, complying with legal obligations, or resolving disputes.
• You can request deletion of your data by contacting us (unless legally required to retain).

7. Your Rights (as per Indian Law)

You have the right to:

• Access and review your personal data.
• Request correction or deletion of inaccurate information.
• Withdraw consent for marketing communications.
• File a grievance in case of misuse of data.

8. Third-Party Links

• Our website may contain links to third-party sites (e.g., payment gateways, courier tracking).
• We are not responsible for their privacy practices. Please review their policies separately.

9. Grievance Officer (Mandatory under IT Rules, 2011 & DPDP Act, 2023)

For any privacy-related concerns, contact our Grievance Officer:

👤 Name: Mr. Bilal Bhurawala
📧 Email: support@bmartcart.com
📞 Phone: +91-8866172624
📍 Address: Bhurawala Center, Cinema Road, Prantij-383205, Gujarat, India