At bmartcart, we want you to have a smooth shopping experience. If you are not fully satisfied with your purchase, this Return & Refund Policy explains when and how you can return products and request a refund or replacement.

1. Eligibility for Returns

You may request a return or replacement if:

• The product delivered is damaged, defective, missing parts, or not as described.
• The product is unused, unworn, unwashed, and returned in the original packaging with all tags, manuals, warranty cards, and accessories intact.
• Return request is raised within 7 days of delivery.

⚠️ Non-Returnable Products:

• Items marked as “Non-Returnable” on the product page.
• Used tools, safety equipment, or hygiene-sensitive items (e.g., kitchenware, cleaning products).
• Customized or bulk orders.

2. Return Process

1. Customers must raise a return request within 7 days of delivery by contacting us via:
   📧 Email: support@bmartcart.com
   📞 Phone: +91-8866172624
2. Provide order number, reason for return, and product photos/unboxing video.
3. Our team will review the request and approve/reject based on eligibility.
4. If approved, we will arrange for a reverse pickup through our courier partner (wherever available).

3. Refund Policy

• Prepaid Orders: Refunds will be credited to the original payment method (Credit/Debit Card, Net Banking, UPI, Wallets) within 7–10 business days of return approval.
• Cash on Delivery (COD) Orders: Refund will be issued via bank transfer/UPI (customer must provide valid bank details).
• Partial Refunds: In cases where only part of the order is returned.
• Refund Deductions: Shipping or handling charges may be deducted if the return is not due to seller’s error.

4. Replacement / Exchange Policy

• Replacement will be provided only if stock is available.
• If a replacement is not possible, a full refund will be processed.
• Exchange requests for a different size/variant (where applicable) are allowed, subject to availability.

5. Damaged / Wrong / Missing Products

• Customers must report issues within 48 hours of delivery with clear photo/video evidence.
• Verified cases will be eligible for free replacement/refund.

6. Cancellation Policy

• Orders can be cancelled before dispatch for a full refund.
• Once dispatched, cancellation is not possible, but return rules will apply.

7. Legal Compliance

This Return & Refund Policy is in accordance with:

• Consumer Protection Act, 2019
• Consumer Protection (E-commerce) Rules, 2020
• Legal Metrology (Packaged Commodities) Rules, 2011
• Applicable provisions of the Information Technology Act, 2000

8. Contact Us

For return and refund assistance:

📧 Email: support@bmartcart.com
📞 Phone: +91-8866172624
🕒 Working Hours: 10:00 AM – 6:00 PM (Mon–Sat)