Registration & Account

• Q: Do I need to register to place an order?

A: Yes, you need to create an account to track your orders, manage returns, and enjoy a personalized shopping experience.

• Q: Is my personal information safe?

A: Yes, we follow industry-standard security measures and comply with Indian data protection laws to secure your data.

Shipping & Delivery

• Q: What are the delivery timelines?

A: Orders are delivered within 3–7 business days in metro cities and 5–10 business days in other locations.

• Q: Do you offer free shipping?

A: Yes, free shipping is available for orders above ₹[X]. Standard charges apply otherwise.

• Q: Can I track my order?

A: Yes, once dispatched, you will receive a tracking ID to monitor your shipment online.

Online Payment

• Q: What payment methods are accepted?

A: We accept Credit/Debit Cards, Net Banking, UPI, Wallets, and Cash on Delivery (COD).

• Q: Is online payment secure?

A: Yes, all transactions are processed through secure and encrypted payment gateways.

Products

• Q: Are all products genuine?

A: Yes, all products are sourced directly from verified suppliers and manufacturers.

• Q: Do product images match the actual product?

A: We try our best to provide accurate images, but slight variations in color or packaging may occur.

Returns & Refunds

• Q: What is your return policy?

A: Products can be returned within 7 days of delivery if they are defective, damaged, or not as described.

• Q: How do I initiate a return?

A: You can raise a return request by contacting our support team with order details and product photos.

• Q: When will I receive my refund?

A: Refunds are processed within 7–10 business days after the returned product is received and verified.